To have spent the money is another matter. But, with that kind of attitude and service, how far can they go? I really don't know.
But for sure, I will never recommend this agency to any of my friends.
Their website is impressive, with beautiful graphics, colours and wonderful English, in actual fact? You won't be impressed, trust me.
There should be a channel for consumers like me to share our experiences, etc... For holidays, we have travellers' reviews to help us compare and hence, make a better choice in choosing our accommodation, restaurants, etc. I hope my experience helps you better in scouting for a good, responsible and reliable agency.
Wednesday 12 October 2011
Nightmare *4
Called the agent, Miss Wong.
1. I demanded to speak to the manager but to no avail. Then, I had to speak to Miss Wong first. I explained the problems to her. In short, I told her for >RM11K, they got me someone unacceptable (in my heart- as if mute and deaf). Wong was not helpful at all. She did not apologise but kept saying I should give Kh 3 to 6 months to catch up.
2. I insisted I must speak to the manager/ boss. They said the boss was not around and passed the line to the 'manager' (who knows who she really is).
3. Our conversation:-
Q- Did you all say Kh could use simple English?
A- Yes, she understands simple English. If you ask her how old she is OR what's her name, she can tell you.
(Sorry, pardon me. Who cares?)
Q- But, you see. She should know simple words like put, take, etc... common things like cup, spoon, bag, etc...
A- You see, all these you must teach her. From the biodata, it shows she only went to school 2 years, you cannot expect her to understand SO MANY things. You should check, you understand or not?
Q- But she's going to work in a house, these are the most basic words. And how do you expect her to work for me when she does not understand a thing?
A- We have brought in many maids before and NEVER had any problems, if you are calling me to complain about her English, you are WASTING my time. I have more important things to do, I am very busy, you know? (Rude).
Q- At least you all must be honest, don't simply say she understands simple English, big and small are very simple, and she doesn't even know. ( I still expect her to apologise and admit that they were not totally honest but tried to mislead me with the 'simple English' issue)
A- You should have used video-conferencing with her and find out yourself.
Q-What? If we could do that, the agent, Miss Wong should have offered or suggested.
A- Ya... We would only offer if any clients request. (For heaven's sake, who would have thought of this? and then it's not a genuine offer, is it?)
Q- And you all said she was trained in Cambodia and trained again here before being handed over to me.
How do you explain she doesn't know HOW to change a bedsheet? That she put my clean bedsheet on top of my old bedsheet on the bed, without even removing the old one?
And the clothes she ironed were as if they were just taken out from the washing machine?
A- Yes, we train the maids, if you are not happy, you can send her back again , we can train her one more time. If you are going to talk about all these that are not so important, I think you better come to my office and we can talk face-to-face. Please do not waste my time over the phone.
THE END
1. I demanded to speak to the manager but to no avail. Then, I had to speak to Miss Wong first. I explained the problems to her. In short, I told her for >RM11K, they got me someone unacceptable (in my heart- as if mute and deaf). Wong was not helpful at all. She did not apologise but kept saying I should give Kh 3 to 6 months to catch up.
2. I insisted I must speak to the manager/ boss. They said the boss was not around and passed the line to the 'manager' (who knows who she really is).
3. Our conversation:-
Q- Did you all say Kh could use simple English?
A- Yes, she understands simple English. If you ask her how old she is OR what's her name, she can tell you.
(Sorry, pardon me. Who cares?)
Q- But, you see. She should know simple words like put, take, etc... common things like cup, spoon, bag, etc...
A- You see, all these you must teach her. From the biodata, it shows she only went to school 2 years, you cannot expect her to understand SO MANY things. You should check, you understand or not?
Q- But she's going to work in a house, these are the most basic words. And how do you expect her to work for me when she does not understand a thing?
A- We have brought in many maids before and NEVER had any problems, if you are calling me to complain about her English, you are WASTING my time. I have more important things to do, I am very busy, you know? (Rude).
Q- At least you all must be honest, don't simply say she understands simple English, big and small are very simple, and she doesn't even know. ( I still expect her to apologise and admit that they were not totally honest but tried to mislead me with the 'simple English' issue)
A- You should have used video-conferencing with her and find out yourself.
Q-What? If we could do that, the agent, Miss Wong should have offered or suggested.
A- Ya... We would only offer if any clients request. (For heaven's sake, who would have thought of this? and then it's not a genuine offer, is it?)
Q- And you all said she was trained in Cambodia and trained again here before being handed over to me.
How do you explain she doesn't know HOW to change a bedsheet? That she put my clean bedsheet on top of my old bedsheet on the bed, without even removing the old one?
And the clothes she ironed were as if they were just taken out from the washing machine?
A- Yes, we train the maids, if you are not happy, you can send her back again , we can train her one more time. If you are going to talk about all these that are not so important, I think you better come to my office and we can talk face-to-face. Please do not waste my time over the phone.
THE END
Nightmare *3
Day 1
1. Brought the maid home. Checked her bag, not more than 10 pairs of clothes. Conversation was limited. Smiles? All the time.
2. Bought her new clothes, undergarments, toiletries, gave her a timetable, and a new alarm clock, with numbers (not symbols).
3. At night, introduced her to everyone (5 members), explained the timetable and brought her out for dinner at Sg Wang. Limited conversation, still.
Day 2
1. She woke up late, so she didn't do anything. We left for work and school.
2. At night, I explained everything to her again. Ok. Limited conversation, still.
Day 3-Day 5
Now, I see...
Day 6
The maid,
1. Did not know simple English (spoon? big? small? also don't know. )
2. Does not know how to read time/ use an alarm clock (what time? )
3. Did not read simple English (mop, sweep, wash, put, take...)
4. Does not know how to read a calendar/ what day it is (although given a calendar)
I decided to call the agent because all the above are unacceptable, for a domestic house maid.
1. Brought the maid home. Checked her bag, not more than 10 pairs of clothes. Conversation was limited. Smiles? All the time.
2. Bought her new clothes, undergarments, toiletries, gave her a timetable, and a new alarm clock, with numbers (not symbols).
3. At night, introduced her to everyone (5 members), explained the timetable and brought her out for dinner at Sg Wang. Limited conversation, still.
Day 2
1. She woke up late, so she didn't do anything. We left for work and school.
2. At night, I explained everything to her again. Ok. Limited conversation, still.
Day 3-Day 5
Now, I see...
Day 6
The maid,
1. Did not know simple English (spoon? big? small? also don't know. )
2. Does not know how to read time/ use an alarm clock (what time? )
3. Did not read simple English (mop, sweep, wash, put, take...)
4. Does not know how to read a calendar/ what day it is (although given a calendar)
I decided to call the agent because all the above are unacceptable, for a domestic house maid.
Nightmare *2
1. I paid in total more than RM11K, and they wanted to charge me 2% for the use of my credit card because they would not take a cheque. They expected me to read the 'fine prints' in the so-called 'contract'. Paid. They charged me 1%, in the end (and I didn't say thank you).
2. Collected my maid and prayed very hard I didn't have to see their faces again.
3. Before leaving, Miss Wong complimented that the maid (Kh), was good at ironing, sweeping, and could understand simple English, and said I was 'lucky'.
4. Thanked them (anyway), and left.
2. Collected my maid and prayed very hard I didn't have to see their faces again.
3. Before leaving, Miss Wong complimented that the maid (Kh), was good at ironing, sweeping, and could understand simple English, and said I was 'lucky'.
4. Thanked them (anyway), and left.
My nightmare begins...
Finally, an agent came with the 'ONLY' biodata, saying WE must act quick, before others lay their hands on the maid.
1. Paid deposit- RM1000
2. Signed documents
3. Submit necessary documents
4. Paid another RM3000
5. Then.... wait.....
After 2 months, the agent called. The maid would be arriving soon.
Told her, I would be travelling overseas, I would come back after 1 week and pick up the maid then. She agreed.
My family and I were away for 6 days, from the 3rd day onwards, the agent made calls and left phone messages on my phone everyday! asking me when would I pick up the maid. I then switched off my phone.
Before arriving KL, while in hometown, the agent kept calling when I finally picked up the phone at night. She asked WHEN would I pick up the maid.
I was really annoyed.
I was annoyed with her calling me up everyday. She explained she needed a definite answer. (???)
I told her I would be back to work the next day and would pick up the maid after work, about 3pm.
At 3pm the next day, my phone rang! and it was from the agent, Miss Wong, again!!!
I told her I was on my way already, and at 3 plus, I reached their office.
1. Paid deposit- RM1000
2. Signed documents
3. Submit necessary documents
4. Paid another RM3000
5. Then.... wait.....
After 2 months, the agent called. The maid would be arriving soon.
Told her, I would be travelling overseas, I would come back after 1 week and pick up the maid then. She agreed.
My family and I were away for 6 days, from the 3rd day onwards, the agent made calls and left phone messages on my phone everyday! asking me when would I pick up the maid. I then switched off my phone.
Before arriving KL, while in hometown, the agent kept calling when I finally picked up the phone at night. She asked WHEN would I pick up the maid.
I was really annoyed.
I was annoyed with her calling me up everyday. She explained she needed a definite answer. (???)
I told her I would be back to work the next day and would pick up the maid after work, about 3pm.
At 3pm the next day, my phone rang! and it was from the agent, Miss Wong, again!!!
I told her I was on my way already, and at 3 plus, I reached their office.
Tuesday 11 October 2011
Good beginning
Questions...
- Do I need a maid?
- Can I handle all the house work?
-My mum raised 5 kids! on her own, without a maid... I can...
-There'll be less privacy.
Wait....
For 4 years, I managed on my own... sending my kids to the babysitter daily.
After shifting into a 2 1/2 storey house, I engaged the service of part-time cleaner. After 18 months, I decided to get a domestic/ live-in housemaid. I anyhow picked the only available Cambodian maid, after calling up many agents, after months of waiting too.
- Do I need a maid?
- Can I handle all the house work?
-My mum raised 5 kids! on her own, without a maid... I can...
-There'll be less privacy.
Wait....
For 4 years, I managed on my own... sending my kids to the babysitter daily.
After shifting into a 2 1/2 storey house, I engaged the service of part-time cleaner. After 18 months, I decided to get a domestic/ live-in housemaid. I anyhow picked the only available Cambodian maid, after calling up many agents, after months of waiting too.
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